Terms & Conditions
These Terms & Conditions govern the use of services provided by Sandra Consultancy Services Private Limited (“Company”, “We”, “Us”, “Our”). By accessing our website, mobile applications, or availing any of our consultancy or software-related services, you agree to the terms stated below.
1. Company Overview
Sandra Consultancy Services Private Limited provides business consultancy, software solutions, billing applications, technical support, and related digital services. All services are provided under lawful and ethical business guidelines.
2. Acceptance of Terms
By using our services or making payments on our website, you acknowledge that:
- You have read, understood, and accepted these Terms.
- You are authorized to enter into this agreement.
- You agree to comply with all the rules, regulations, and notices provided by the Company.
3. Service Usage
- Services are provided strictly for lawful purposes.
- Misuse, unauthorized access, or manipulation of our systems is strictly prohibited.
- We reserve the right to modify, suspend, or discontinue any service without prior notice.
4. Payment Terms
- All payments for services are to be made through secure payment gateways such as Razorpay.
- Invoices will be generated for all successful payments.
- The customer is responsible for providing accurate billing and contact details.
- Once a service is activated, the payment made is non-refundable unless explicitly stated.
5. Refund & Cancellation Policy
- Refunds are applicable only if the service is not delivered as promised.
- Cancellations must be requested in writing within 24 hours of purchase.
- Once work has started or login credentials have been issued, refunds are not applicable.
- For any refund request, users may contact us at: support@sandrasoftware.com
6. Data Usage & Privacy
We follow strict data protection guidelines. The information collected is used only for service delivery, billing, communication, and legal compliance.
For more details, refer to our Privacy Policy.
7. Intellectual Property
- All content, software, graphics, logos, and materials are the property of Sandra Consultancy Services Pvt Ltd.
- No content may be replicated, sold, or distributed without written permission.
8. Limitation of Liability
- We are not responsible for any indirect, incidental, or consequential damages.
- Service interruptions due to technical issues, third-party failures, or maintenance are not our liability.
9. Third-Party Services
We may integrate with external tools such as payment gateways (Razorpay).
Any issues arising from third-party platforms must be resolved directly with them.
10. User Responsibilities
Users agree to:
- Provide correct information during registration/payment.
- Not misuse any of our applications or services.
- Maintain confidentiality of login credentials.
11. Termination of Services
We may terminate or suspend services if:
- The user violates any terms.
- Illegal or unauthorized activities are detected.
- Payment failures or chargebacks occur.
12. Changes to Terms
The Company reserves the right to modify Terms & Conditions at any time. Updates will be posted on this page.
13. Contact Information
For support, queries, or complaints, contact us at:
Email: support@sandrasoftware.com
Phone: +91 9444 033 048
Effective Date: 05/12/2025
These Terms & Conditions apply exclusively to Sandra Consultancy Services Private Limited and its services.