Privacy Policy

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Effective Date: 25/04/2022

Sandra Software Private Limited Company is committed to safeguarding your privacy and ensuring the protection of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website, software, or services, including payment processing.

1. Information We Collect

We may collect the following information:

• Personal Information: Name, email address, mobile number, address, payment information, GST number, PAN, KYC details, and login details.
• Non-Personal Information: IP address, browser type, device details, usage patterns, analytics, and cookies.

2. How We Use Your Information

Your information is used to:

• Provide and operate our services
• Process secure payments and transactions
• Verify identity and complete KYC when required
• Improve user experience and service features
• Communicate updates, offers, billing, and support
• Protect against fraud and unauthorized access
• Send marketing communications (only with your consent)

3. Information Sharing

We do not sell or rent your data. We may share your information with:

• Trusted third-party service providers
• Payment gateways like Razorpay (for secure payment processing)
• Legal authorities when required by law
• Business partners in the event of mergers or acquisitions

4. Payment Information & Security

All online payments are processed via PCI-DSS compliant payment gateways such as Razorpay. We do not store your card or banking details. Razorpay’s privacy and security policies also apply to payment transactions.

5. Data Protection & Security

We use industry-standard security practices including:

• SSL encryption
• Secure servers and firewalls
• Access control and authentication
• Regular security audits

No system is 100% secure, but we maintain the highest safety standards.

6. Your Rights

You may:

• Access, update, or delete your personal data
• Request a copy of your data
• Withdraw consent for marketing communication
• Request modification of inaccurate information

7. Cookies & Tracking

Our website uses cookies to improve functionality, analyze traffic, and enhance user experience. You may disable cookies via your browser settings.

8. Third-Party Websites

Our platform may contain links to third-party websites. We are not responsible for their privacy practices or content.

9. Children's Privacy

Our services are not intended for anyone under 18. We do not knowingly collect data from minors.

10. Changes to This Policy

We may update this Privacy Policy periodically. All changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

📧 Email: hr@sandrasoftware.com
📞 Phone: +91 9444 033 048
🏢 Company: Sandra Software Private Limited